Privacy Policy

Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the "Data Subject") who is not already in the public domain.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR) seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.

JRD Roofing is pleased to provide the following GDPR information.

Who We Are

JRD Roofing is a UK based roofing and solar contractor.

Personal Data

JRD Roofing uses the information collected from you to provide services and information that JRD Roofing believes may be of interest to you. In having made your initial contact with JRD Roofing, you consent to JRD Roofing maintaining a dialogue with you until either you opt out (which you can do at any stage) or we decide to discontinue promoting our services.

Some personal data may be collected about you from forms you complete, from records of our correspondence and phone calls, and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. JRD Roofing may also collect statistics about the behaviour of visitors to its website.

Our website uses cookies, which are strings of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website.

JRD Roofing will only collect the information needed so that it can provide you with its services. JRD Roofing does not sell or broker your data.

Who We Share Your Personal Information With

JRD Roofing will not pass on your personal data to third parties unless it is a requirement of the service or product you have with us, it is a prerequisite to the service or product you intend to have with us, we wish to undertake marketing to you under our legitimate interests, or it is a legal requirement to do so. Third parties we may share data with include:

• Analytics services (Google Analytics)
• Advertising networks (Google, Facebook, Bing, or Amazon)
• Network and service providers who provide the service agreed in your contract
• Companies we have a joint venture or agreement to co-operate with
• Debt collection agencies or other debt recovery organisations
• Law enforcement agencies, regulatory organisations, courts or other public authorities where we are required or authorised to do so by law
• A prospective seller or buyer, in the event that we sell or buy any business or assets

These third parties have access to your information only so that they may perform these tasks on our behalf, and they are prohibited from using or disclosing your information for any other purpose except to the extent required by law.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, provide personalised content, and analyse website traffic. A cookie is a small text file stored on your device when you visit a website. Cookies can be first-party, set by our website, or third-party, set by a website other than ours.

• Necessary cookies are essential for the operation of our website.
• Preferences cookies remember your preferences and settings.
• Statistics cookies collect information about how you interact with our website.
• Marketing cookies track your online activity to help deliver more relevant advertising.

In compliance with the UK GDPR and PECR, we require your consent to use non-essential cookies. When you visit our website for the first time, a cookie consent banner allows you to choose which categories of cookies you accept or reject.

Google Analytics

Our website may use Google Analytics to collect information about the use of our website, such as how often visitors come to our website, what pages they visit, and what other websites they used before coming to our website. We use this information to analyse traffic, improve our marketing and advertising, and improve our website. Google Analytics collects only the IP address assigned to you on the date you visit, not your name or other identifying information, and we do not combine it with personal data.

You can prevent Google Analytics from using your information by opting out at tools.google.com/dlpage/gaoptout. The main service provider is Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. See Google's privacy policy at policies.google.com/privacy.

Google Ads and Facebook

Where used, Google Ads and the Facebook Pixel (provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland) allow us to measure the effectiveness of our advertising and to show relevant advertisements to people who have visited our website. These tools set cookies only after you have agreed to marketing cookies through the cookie consent banner. Their processing is governed by Google's and Meta's own data policies.

Legal Basis for Processing

We process personal data to meet our contractual obligations to clients and to conform to relevant legal obligations, and under the legitimate interests of promoting and marketing the services offered by JRD Roofing.

Consent

Through agreeing to this privacy notice you are consenting to JRD Roofing processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing info@jrdroofing.co.uk or by phoning 0800 092 0895.

Retention Policy

JRD Roofing will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years, any personal data not needed will be deleted.

Data Storage and Transfers

Data is held on servers within the United Kingdom. JRD Roofing does not store personal data outside the EEA. In certain circumstances we may need to transfer personal data outside the EEA to provide our services, and in such cases we are committed to ensuring that any third-party data processors adhere to a high level of data privacy, relying on appropriate safeguards such as adequacy decisions and standard contractual clauses.

Your Rights as a Data Subject

At any point whilst JRD Roofing is in possession of or processing your personal data, you have the following rights:

• Right of access to request a copy of the information we hold about you.
• Right of rectification to correct data that is inaccurate or incomplete.
• Right to be forgotten to ask for the data we hold about you to be erased.
• Right to restriction of processing where certain conditions apply.
• Right of portability to have your data transferred to another organisation.
• Right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling.

To make any request about the data we hold, contact us by email at info@jrdroofing.co.uk or by phone on 0800 092 0895. To protect your data, we may ask for identification before releasing information.

Complaints

If you wish to make a complaint about how your personal data is being processed by JRD Roofing, you have the right to raise it with us directly by email at info@jrdroofing.co.uk or by phone on 0800 092 0895. If you do not receive a response within 30 days, or you remain dissatisfied, you can complain to the Information Commissioner's Office (ICO).